LEARN ABOUT OUR NEW
COMPLAINTS FEATURE
Pencilwrench’s Complaints feature is a point & click tool for quickly, and skillfully composing accurate and comprehensive service appointment text, that perfectly describes your customer’s concerns.
With the Complaints feature on your desktop PC, everyone becomes an immediate automotive appointment professional.
Take Control
Dealers are 10X more likely to get audited by an OEM than by the IRS. The second-largest reason for a dealership's warranty debit is improper documentation within a repair order's Complaint, Cause and Correction.
Technicians are compensated for fixing vehicles, not for administrative skills. Unfortunately, the revenue collected by a dealership's service department relies heavily on documentation. With Pencilwrench, technicians compose clear, concise and compliant event descriptions in seconds.
With Pencilwrench, dealers stop worrying about surprise audits and take total control of their customer invoicing and warranty claims.
Produce Professional Invoices
Reduce Mistakes and Claims Entry Times
Mitigate Claims Debit Risk and Policy Expense
Increase Profitability and Throughput
Provide comprehensive, well-written invoices with transparency into the repair process
Create complete, comprehensive, error-free documentation for both customers and manufacturers every time
Easily format stories and technical specifications as required by each OEM
Determine how much billable time Pencilwrench saves or measure increased profit with our calculator
How Does Pencilwrench Work On Heavy Duty Truck Repair?
Pencilwrench has set the standard for repair event composition in the retail automotive industry and with heavy duty truck industry partners for over a decade. With over 30,000 components in the system covering DTNA, Kenworth, Peterbilt, Freightliner, and Mitsubishi Fuso, Pencilwrench delivers clear, concise and compliant repair event descriptions for heavy duty truck technicians.
Why Heavy-Duty Truck Dealers Choose Pencilwrench:
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Minimize Equipment Downtime.
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Streamline Service Order Workflow.
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Increase Mobile Truck Repair Efficiency.
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Add Billable Hours.
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Increase Profitability and Throughput.
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Reduce Mistakes and Claim Entry Times.
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Mitigate Claims Debit Risk and Policy Expense.
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Produce more Professional Communications.
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Increase Customer Invoice Transparency.
Technicians are compensated for fixing vehicles, not for their typing or grammar skills, however, almost every dime collected relies on solid documentation.
Take total control of your heavy-duty repair facility’s invoicing and warranty claims documentation the easy way with Pencilwrench!
See what Fixed Ops professionals are saying
“Pencilwrench has made such a positive difference with our technicians, service advisors and our warranty administrator. One of our biggest hurdles was reading the technician comments and now with Pencilwrench everything is easy to read. The team at Pencilwrench is always a phone call or email away. They are very helpful and will listen to and implement suggestions to make things easier for the dealership.”
Scott Maggio, Service Manager
Lynn Lehrman, Warranty Administrator
“Pencilwrench truly has made such a difference with my technicians who utilize the program. I know if a technician uses Pencilwrench, 99% of the time, the claim is ready for immediate submission. Being able to get more claims in and approved in a timely fashion has been a great success for us.”
Bree Bettencourt, Warranty Manager @ Diablo Subaru
“Our Team uses Pencilwrench here at Star Ford Lincoln. This is an awesome product that enables Technicians, Warranty Administrators, and Service Consultants to be more productive. Pencilwrench stories are accurate, consistent, and grammatically correct which means Service Consultants aren’t retyping stories to make them presentable to clients. The point and click composition is not only super-fast, enabling additional billable hours, but it also has technician prompts throughout the software reminding technicians to document critical OEM warranty claim information.”
Manny Arguello, Service Manager @ Star Ford Lincoln Glendale
“We really appreciate the time savings, the way the system works to help our technicians to mitigate warranty claims issues, and the clear concise invoice which our customers receive. We feel so strongly about Pencilwrench, whenever we purchase new stores, the first consideration is our DMS system, and the second is Pencilwrench.”
Andy Irwin, Fixed Operation Director, Rosen Automotive Group
“The simplicity of Pencilwrench gives our technicians a clear path to writing a properly formatted story. The technical specification prompts for rotors, dot codes, etc. ensuring we capture all the critical data needed, saving time in the shop, and adding quality to our customer’s invoices.”
Mark Perry, Service Director @ Rick Case Hyundai Davie
“We always strive to put our customers first! We love Pencilwrench because it enables us to provide our customers with a clear, concise, properly spelled invoice which can be easily understood.”
Bob Vella, Competition Group Service Administrator, Competition Auto Group
About Pencilwrench
Founded in 2013 by Joe McCue, and acquired by StoneEagle in 2023, Pencilwrench helps technicians and service advisers write accurate, comprehensive repair event documentation in real-time. Pencilwrench's point-and-click tool creates clear and compliant descriptions- improving the ability for retail automotive dealerships to meeting OEM claim submission requirements every day. By reducing the amount of warranty claim audits that dealers encounter, Pencilwrench keeps technicians employed by over 1,000 dealerships nationwide focused on what they do best- fixing vehicles. Dealerships using Pencilwrench as their documentation tool save both time and money for no only the store, but its customers as well.