IGNITE YOUR SERVICE TEAM
Increase billable hours and service throughput velocity with Pencilwrench, the fixed-ops industry's only solution for generating post-repair cause-and-correction stories that fly through a lot faster, are technically accurate, and build value and trust with service consumers.
Ignite Your Most Productive Employee
Pencilwrench features a point-and-click workflow designed to significantly reduce the time it takes for your technicians to generate post-repair cause-and-correction stories that satisfy OEM warranty reimbursement requirements.
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Warranty Reimbursement: The workflow features red warning indicators that inform technicians of required documentation based on each OEM's policy and procedure manual.
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No Problem Found: Pencilwrench features a point-and-click workflow for writing comprehensive post-diagnostic stories when your techs can't find anything wrong.
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Maintenance: Pencilwrench enables technicians to write super-quick post-maintenance stories in the exact nomenclature found inside factory maintenance booklets.
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Recalls: Warranty admins will appreciate the clarity of a Pencilwrench-generated repair story, making it easy to claim correct labor operations.
For BDCs and Service Desks
Complaints by Pencilwrench extends the solution's point-and-click workflow to your service scheduling team, helping them capture the details your technicians need to replicate and diagnose customer concerns quickly.
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Turn BDCs Into Service BDCs: Complaints prompts agents to ask the right questions as it crafts a detailed description of the customer's concern with each clicked response.
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Simple Lookup Process: BDC agents type in the customer's concern into the filter-search box; Complaints will highlight the correct category to begin its point-and-click process.
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Professionalize the Service Drive: Extend Complaints to advisor service desks for service scheduling or professionalizing how they engage customers at write-up.
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Fixed Right the First Time: Techs get details like driving and weather conditions, so vehicles spend less time on road tests and more time getting fixed right the first time
Take Pencilwrench for a Virtual Spin
Schedule a virtual demo today to see how Pencilwrench can transform your service department like it did for Service Manager Rick Harrison at Port Orchard Ford.
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“A tech who uses Pencilwrench is going to get through it much faster and have more content that will be more technically accurate — things that often get left out because the tech just isn’t going to take the time to include those details.”